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Customer Success Manager

Full Time in B2B Email Job
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Job Description

POSITION DESCRIPTION & RESPONSIBILITIES OVERVIEW

Key points for the role:

The primary function of the Customer Success Manager for B2B clients is to manage and to coordinate day2day communication.

Role & Responsibilities:

• Responsible for client retention and overall client satisfaction in close collaboration with the Sports Betting\iGaming decision-makers and stakeholders.
• Pro-active communication with clients to ensure business needs are being met.
• Serve as the voice of the customer and as a key escalation point between clients to internal departments.
• Identify opportunities with existing clients for new products and services to drive increased revenue in collaboration with the Sales department.
• Lead Quarterly Business Reviews.
• Utilize CRM and other tools to accurately track all activity and client`s information and credentials.
• Reporting to B2B Sales Manager.

What we expect from you:

Proven 3-years experience in the industry of B2B online sports betting & iGaming.
English proficiency.
Excellent communicator across all channels with high confidence.
Passion for Sports.
Business oriented approach and customer-centric.
Good analytical skills, with good knowledge of CRM.
Ability to deliver results and outstanding services whilst working to tight timelines.
Self-starter with a positive, can-do attitude and good problem solving skills.

What to expect from us:

•Friendly environment with colleagues ready to share their experience.
•Workflow helping you to teach new things all the time.
•Opportunity to turn your ideas and approach into real implementation.
•Full-time employment, regular shift and competitive remuneration.
•Social benefits, regular Happy hours, teambuilding events.
•Great location in office building in Sofia -Vertigo Building Sofia.

How to apply:

Please submit your online application in English

Location: Plovdiv and Sofia, Bulgaria

Required skills

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