KEY POINTS FOR THE ROLE:
The primary function of the Customer Success Manager for B2B clients is to manage and to coordinate day2day communication.
YOUR ROLE AND RESPONSIBILITIES:
- Responsible for client retention and overall client satisfaction in close collaboration with the Sports Betting\iGaming decision-makers and stakeholders.
- Pro-active communication with clients to ensure business needs are being met.
- Serve as the voice of the customer and as a key escalation point between clients to internal departments.
- Identify opportunities with existing clients for new products and services to drive increased revenue in collaboration with the Sales department.
- Lead Quarterly Business Reviews.
- Utilize CRM and other tools to accurately track all activity and client`s information and credentials.
- Reporting to B2B Sales Manager.
WHAT WE EXPECT FROM YOU:
- Proven 3-years’ experience in the industry of B2B online sports betting & iGaming.
- English proficiency.
- Excellent communicator across all channels with high confidence.
- Passion for Sports.
- Business oriented approach and customer-centric.
- Good analytical skills, with good knowledge of CRM.
- Ability to deliver results and outstanding services whilst working to tight timelines.
- Self-starter with a positive, can-do attitude and good problem-solving skills.
WHAT TO EXPECT FROM US:
- Friendly environment with colleagues ready to share their experience.
- Workflow helping you to teach new things all the time.
- Opportunity to turn your ideas and approach into real implementation.
- Full-time employment, regular shift and competitive remuneration.
- Social benefits, regular Happy hours, teambuilding events.
- Great location in office building in Sofia -Vertigo Building Sofia.
HOW TO APPLY:
Please submit your online application in English
Location: Plovdiv and Sofia, Bulgaria