KEY POINTS FOR THE ROLE:

The primary function of the Customer Success Manager for B2B clients is to manage and to coordinate day2day communication.

YOUR ROLE AND RESPONSIBILITIES:

• Responsible for client retention and overall client satisfaction in close collaboration with the Sports Betting\iGaming decision-makers and stakeholders.
• Pro-active communication with clients to ensure business needs are being met.
• Serve as the voice of the customer and as a key escalation point between clients to internal departments.
• Identify opportunities with existing clients for new products and services to drive increased revenue in collaboration with the Sales department.
• Lead Quarterly Business Reviews.
• Utilize CRM and other tools to accurately track all activity and client`s information and credentials.
• Reporting to B2B Sales Manager.

WHAT WE EXPECT FROM YOU:

• Proven 3-years’ experience in the industry of B2B online sports betting & iGaming.
• English proficiency.
• Excellent communicator across all channels with high confidence.
• Passion for Sports.
• Business oriented approach and customer-centric.
• Good analytical skills, with good knowledge of CRM.
• Ability to deliver results and outstanding services whilst working to tight timelines.
• Self-starter with a positive, can-do attitude and good problem-solving skills.

WHAT TO EXPECT FROM US:

• Friendly environment with colleagues ready to share their experience.
• Workflow helping you to teach new things all the time.
• Opportunity to turn your ideas and approach into real implementation.
• Full-time employment, regular shift and competitive remuneration.
• Social benefits, regular Happy hours, teambuilding events.
• Great location in office building in Sofia -Vertigo Building Sofia.

HOW TO APPLY:

Please submit your online application in English

Location: Plovdiv and Sofia, Bulgaria