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Customer Success Manager

Full Time in B2B Email Job
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Job Description

KEY POINTS FOR THE ROLE:

The primary function of the Customer Success Manager for B2B clients is to manage and to coordinate day2day communication.

YOUR ROLE AND RESPONSIBILITIES:

  • Responsible for client retention and overall client satisfaction in close collaboration with the Sports Betting\iGaming decision-makers and stakeholders.
  • Pro-active communication with clients to ensure business needs are being met.
  • Serve as the voice of the customer and as a key escalation point between clients to internal departments.
  • Identify opportunities with existing clients for new products and services to drive increased revenue in collaboration with the Sales department.
  • Lead Quarterly Business Reviews.
  • Utilize CRM and other tools to accurately track all activity and client`s information and credentials.
  • Reporting to B2B Sales Manager.

WHAT WE EXPECT FROM YOU:

  • Proven 3-years’ experience in the industry of B2B online sports betting & iGaming.
  • English proficiency.
  • Excellent communicator across all channels with high confidence.
  • Passion for Sports.
  • Business oriented approach and customer-centric.
  • Good analytical skills, with good knowledge of CRM.
  • Ability to deliver results and outstanding services whilst working to tight timelines.
  • Self-starter with a positive, can-do attitude and good problem-solving skills.

WHAT TO EXPECT FROM US:

  • Friendly environment with colleagues ready to share their experience.
  • Workflow helping you to teach new things all the time.
  • Opportunity to turn your ideas and approach into real implementation.
  • Full-time employment, regular shift and competitive remuneration.
  • Social benefits, regular Happy hours, teambuilding events.
  • Great location in office building in Sofia -Vertigo Building Sofia.

HOW TO APPLY:

Please submit your online application in English

Location: Plovdiv and Sofia, Bulgaria

Required skills

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