POSITION DESCRIPTION & RESPONSIBILITIES OVERVIEW
Key points for the role:
The primary function of the Customer Success Manager for B2B clients is to manage and to coordinate day2day communication.
Role & Responsibilities:
• Responsible for client retention and overall client satisfaction in close collaboration with the Sports Betting\iGaming decision-makers and stakeholders.
• Pro-active communication with clients to ensure business needs are being met.
• Serve as the voice of the customer and as a key escalation point between clients to internal departments.
• Identify opportunities with existing clients for new products and services to drive increased revenue in collaboration with the Sales department.
• Lead Quarterly Business Reviews.
• Utilize CRM and other tools to accurately track all activity and client`s information and credentials.
• Reporting to B2B Sales Manager.
What we expect from you:
•Proven 3-years experience in the industry of B2B online sports betting & iGaming.
•Excellent communicator across all channels with high confidence.
•Passion for Sports.
•Business oriented approach and customer-centric.
•Good analytical skills, with good knowledge of CRM.
•Ability to deliver results and outstanding services whilst working to tight timelines.
•Self-starter with a positive, can-do attitude and good problem solving skills.
What to expect from us:
•Friendly environment with colleagues ready to share their experience.
•Workflow helping you to teach new things all the time.
•Opportunity to turn your ideas and approach into real implementation.
•Full-time employment, regular shift and competitive remuneration.
•Social benefits, regular Happy hours, teambuilding events.
•Great location in office building in Sofia -Vertigo Building Sofia.
How to apply:
Please submit your online application in English
Location: Plovdiv and Sofia, Bulgaria