Customer Success Manager

Full Time in B2B Email Job
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Job Description

Delasport is a leading iGaming software developer that delivers a one-stop-shop solution for sports betting, online casino, and player account management. Our platform is player-centric and focuses on personalization and cutting-edge technological innovations.

Since its founding in 2010, Delasport has won multiple international awards and has gained a proven track record of excellence, stability, and overall success. Yet, this only motivates us to reach higher and higher.

Currently, Delasport is proud to have over 400 experts in various IT and business fields and several offices: in Bulgaria (Sofia and Plovdiv), Ukraine, Malta, and Kosovo.

Despite Delasport’s rapid growth, our core values remain unchanged: individual attention to each team member, constant knowledge sharing, and friendly atmosphere.

Your role:

The primary function of the Customer Success Manager for B2B clients is to manage and to coordinate day2day communication.

Your responsibilities:

  • Responsible for client retention and overall client satisfaction in close collaboration with the Sports Betting\iGaming decision-makers and stakeholders.
  • Pro-active communication with clients to ensure business needs are being met.
  • Serve as the voice of the customer and as a key escalation point between clients to internal departments.
  • Identify opportunities with existing clients for new products and services to drive increased revenue in collaboration with the Sales department.
  • Lead Quarterly Business Reviews.
  • Utilize CRM and other tools to accurately track all activity and client`s information and credentials.
  • Reporting to B2B Sales Manager.

Our expectations:

  • Proven 3-years’ experience in the industry of B2B online sports betting & iGaming.
  • English proficiency.
  • Excellent communicator across all channels with high confidence.
  • Passion for Sports.
  • Business oriented approach and customer-centric.
  • Good analytical skills, with good knowledge of CRM.
  • Ability to deliver results and outstanding services whilst working to tight timelines.
  • Self-starter with a positive, can-do attitude and good problem-solving skills.

Our reward to you is:

  • Competitive salary package
  • 20+ vacation days
  • Travel allowance
  • Food vouchers
  • Birthday vouchers
  • Newborn vouchers
  • Health Insurance
  • Multisport card
  • Friday Happy hour filled with free drinks and snacks
  • Courses and certifications budget
  • Team-building activities
  • Great office location

If you are interested, please send us CV in English.

All applications will be treated in the strictest confidentiality and only the approved candidates will be invited for an interview.

Required skills

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