As a Customer Care and Sales Agent, your primary goals will be to maintain a sufficient level of customer care service, back-office activities and to contribute to the good reputation of the company by keeping the level of your performance set to “high”.
YOUR ROLE AND RESPONSIBILITIES:
- Working with dedicated company tools to support its customers’ requirements.
- Attending to customers’ queries, complaints, and requests.
- Having yourself actively involved in problem-solving activities, suggesting improvements to the process where you think it is needed
- Helping to resolve customer issues.
- Following customer security protocols.
- Managing customer accounts.
- Recording details of actions taken.
- Ending your shift with zero justified complaints.
- Take an active part in the sales and retention of customers.
NOTE: You will be attending training sessions to enrich your knowledge of the matter and build your ability to perform the job to your best.
WHAT TO EXPECT FROM US:
- Attractive salary package.
- Details will become available after the initial interview.
- Bonus schemes based on the retention goals achieved.
- Competitive work environment with positive teammates.
- Motivating team bonding activities.
- Positive and a supportive employer who looks after your work-related and personal growth.
- You will become a part of a well-recognized and firmly established brand in the field of online sports betting.
- Great office location next to Mall Plovdiv & Sofia – Vertigo Building.
WHAT WE EXPECT FROM YOU:
- Excellent English language level (C1/C2)
- Proficient knowledge in MS Office
- Good reporting abilities
- Good technical and research skills
- Previous customer support/care experience – at least 2 years
- Proven experience in sales and promotions – products and services – using sales techniques – “over the phone”, “f2f”, B2C
- To be ready to work on shifts and schedule- including weekends and holidays
- Working experience in a team.
- Experience working in an office and international environment.
- Experience in online/offline gaming/gambling is a big advantage.
- Ability to make decisions and improvise based on the situation.
- Ability to respond well to the manager’s/senior team members’ guidance.
HOW TO APPLY:
Please submit your online application in English