Customer Support and Sales Agent

Full Time in CSD Email Job
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Job Description

As a Customer Care and Sales Agent, your primary goals will be to maintain a sufficient level of customer care service, back-office activities and to contribute to the good reputation of the company by keeping the level of your performance set to “high”.

YOUR ROLE AND RESPONSIBILITIES:

  • Working with dedicated company tools to support its customers’ requirements.
  • Attending to customers’ queries, complaints, and requests.
  • Having yourself actively involved in problem-solving activities, suggesting improvements to the process where you think it is needed
  • Helping to resolve customer issues.
  • Following customer security protocols.
  • Managing customer accounts.
  • Recording details of actions taken.
  • Ending your shift with zero justified complaints.
  • Take an active part in the sales and retention of customers.

NOTE: You will be attending training sessions to enrich your knowledge of the matter and build your ability to perform the job to your best.

WHAT TO EXPECT FROM US:

  • Attractive salary package.
  • Details will become available after the initial interview.
  • Bonus schemes based on the retention goals achieved.
  • Competitive work environment with positive teammates.
  • Motivating team bonding activities.
  • Positive and a supportive employer who looks after your work-related and personal growth.
  • You will become a part of a well-recognized and firmly established brand in the field of online sports betting.
  •  Great office location next to Mall Plovdiv & Sofia – Vertigo Building.

WHAT WE EXPECT FROM YOU:

  • Excellent English language level (C1/C2)
  • Proficient knowledge in MS Office
  • Good reporting abilities
  • Good technical and research skills
  • Previous customer support/care experience – at least 2 years
  • Proven experience in sales and promotions – products and services – using sales techniques – “over the phone”, “f2f”, B2C
  • To be ready to work on shifts and schedule- including weekends and holidays

WELCOMED EXTRAS:

  • Working experience in a team.
  • Experience working in an office and international environment.
  • Experience in online/offline gaming/gambling is a big advantage.
  • Ability to make decisions and improvise based on the situation.
  • Ability to respond well to the manager’s/senior team members’ guidance.

HOW TO APPLY:

Please submit your online application in English

Required skills

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