We are looking for an experienced and motivated Technical Writer to join our international team in Sofia. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.
• Develop comprehensive documentation that meets organizational standards;
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content;
• Work with software developers, product managers, quality assurance engineers, and technical support engineers to develop technical documentation in English.
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success;
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications;
• Evaluate current content and develop innovative approaches for improvement.
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements;
• Create and update API and Integration documents for our services
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation;
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage;
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration;
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
•API tools / developers portal
•Proven ability to quickly learn and understand complex topics;
•Superior written and verbal communication skills, with a keen eye for detail;
•Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content;
•Fluent in English
•Technical or programming background
•Experience in online gaming / sports betting industry
•Fluent in more foreign languages
Location: Sofia and Plovdiv