It is about to become available in MGA-regulated territories and is the second Campeón Gaming brand announced to take off with our support just in the two months since the beginning of 2025.

As in previous deals, the new hub will be running on Campeón’s modular in-house platform with our Plug & Play iFrame solution seamlessly integrated into it.

The renowned sportsbook solution is an operator’s favorite due to its ability to maximize margins through advanced personalization, innovative betting options, and real-time player engagement tools.

“Collaborating with Campeón Gaming’s outstanding team has been a fantastic experience, and solidifying our long-term partnership with a market leader by launching multiple brands together is the ultimate validation of our shared success,” says our VP of Business Development, Rosaire Galea Cavallaro.

Previous partnerships between us and Campeón Gaming include brands Dazzlehand, Scarawins, FoggyBet, and 21.Red.

The post New Campeón Gaming Brand Powered by Our Sportsbook first appeared on Delasport.

The partnership is centered around our multi-award-winning Sportsbook solution in its Plug & Play iFrame form.

Vibra Solutions is a LatAm-based B2B platform provider with clients in all key countries of the region. This deal will boost our expansion in the region, giving our company access to thriving regulated markets such as Brazil and Argentina, among others.

Our iFrame solution is now established as an operator-favorite due to its unique features that sports bettors love to engage with. It offers everything the full Sportsbook provides, including unrivaled personalization, new ways to bet, and more.

“We are very pleased to be partnering with Vibra Solutions as part of our LatAm expansion,” says our Senior Business Director, Unai Concha. “Vibra Solutions and its professional team is a well-known company in LatAm, and we had no doubt they are the right ally for Delasport in this region.”

“Having the opportunity to offer our customers Delasport’s modern Sportsbook is a great addition to our portfolio, and the first of many new products Vibra will add to its sports betting offering”, Vibra Solutions’ Commercial Director Federico Saini says. “Sports are essential for Latin America and while we have our own sportsbook, we recognize that each operator has unique needs. That’s why we prioritize offering the best-fit solution. Delasport cutting-edge product is perfectly aligned with this strategy.”

The post We're Beginning Our LatAm Expansion with Vibra Solutions Deal first appeared on Delasport.

Dazzlehand will be running on Campeón’s modular in-house platform with our Plug & Play iFrame solution seamlessly integrated in it. With this agreement between us and Campeón, we continue to expand our track record of success with our modern Sportsbook solution.

“We’re confident and proud when we integrate our sportsbook solution, since it’s tuned to maintain high margins through personalization, unique ways of betting, and real-time player engagement tools”, our VP of Business Development Rosaire Galea Cavallaro comments. “Working with Campeón Gaming’s incredible team has been a pleasure as always and there is no better validation than partnering long-term with a market leader and launching brand after brand together.” 

“In the past year and a half, we’ve seen how great Delasport’s iFrame solution performs on our brands which makes us excited for what’s yet to come”, adds George Merodoulakis - Campeón Gaming’s Group Chief Commercial Officer. “Their sportsbook proved to be a perfect fit to our robust in-house platform and the biggest winners from all of it are our players.”  

Previous partnerships between us and Campeón Gaming include brands Scarawins, FoggyBet, and 21.Red.  

The post Dazzlehand Launching with Our Plug & Play iFrame Solution first appeared on Delasport.

The partnership means Betable Group brands in both markets will gain access to Delasport’s comprehensive sportsbook solution, on top of the existing Betable Gaming platform that offers both casino and bingo.

The strategic collaboration will launch in the Philippines, before expanding to the UK.

Delasport's CEO Oren Cohen Shwartz comments on the deal:

“This partnership is a win-win-win for Delasport, Betable, and their customers. The UK and the Philippines are extremely appealing markets – one is mature and developed, while the other is emerging and full of potential. Thanks to Betable’s professionalism and reach, we can now quickly deliver our award-winning solution to more operators worldwide.”

Charlie Noble, COO at Betable Group, adds:

“Integrating Delasport’s sportsbook product now allows our partner operators in the UK and the Philippines to offer players a complete gaming experience. We’ve been extremely impressed by Delasport’s sportsbook product, and this partnership underlines our commitment to delivering the very best to both our operator partners and the end user.”

Delasport’s Plug & Play iFrame solution is an operator favourite, due to a range of unique features that sport bettors love to engage with.

About Betable

The Betable Group is a global fintech and gaming operator with a portfolio of leading brands and partners in both the UK and internationally. The group consists of Betable, a provider of tailor-made gaming solutions; NewShore Technology, an advanced fintech solution that reduces operator processing costs while increasing customer acquisition and retention rates; and Grace Media, a unique turnkey white-label solution offering services such as CRM, compliance, payments, and fraud protection.

The post Delasport Teams Up with Betable Group in UK and Philippines Partnership first appeared on Delasport.

SBC: Gevorg, can you tell us a bit about your background and how you got into sales?

Gevorg Ghazaryan: My career began in the tourism industry, where I started as a sales manager and later progressed to the role of CEO at a travel agency. Throughout my time in the tourism sector, I discovered a passion for connecting with people, understanding their needs, and delivering solutions that exceed their expectations. This experience laid the foundation for my transition into the dynamic world of iGaming.

The fast-paced nature and innovative opportunities within the iGaming industry captivated me, prompting me to join Digitain as a sales manager. In this role, I found fulfilment in showcasing iGaming products, and forging strong partnerships. The excitement of the iGaming sector fuels my enthusiasm for sales, allowing me to leverage my communication skills and passion for meeting people to drive success in this ever-evolving industry. Joining Delasport was a great opportunity to apply my skills in a highly innovative and fast-growing company. My journey has been exciting and fulfilling, and I’m proud to be part of a team that consistently drives success.

SBC: What motivated you to take a sales role at Delasport?

GG: It was Delasport’s innovative approach and strong regulated market presence. I saw an opportunity to be part of a forward-thinking organisation that values growth and excellence. The chance to work with a talented team was also a significant factor. I was excited about the challenge and the potential to contribute to the company’s success in a meaningful way. Another factor is that this move widened my career exposure, allowing me to transition from a local company to an international one.

SBC: What makes Sales in the iGaming industry exciting to you?

GG: Sales in the iGaming industry is particularly exciting due to its fast-paced and ever-evolving nature. The constant innovation and advancements in technology keep the market dynamic, providing endless opportunities for growth and creativity. Additionally, the global reach of the industry means we get to interact with a diverse range of clients and markets, each with its own unique challenges and opportunities. This diversity keeps the work fresh and stimulating, and the competitive landscape pushes us to continually refine our strategies and stay ahead of trends.

SBC: What skills do you think are essential for a successful career in sales?

GG: For a successful career in sales, several key skills are essential. Primarily, effective communication skills are crucial. Being able to clearly convey ideas, listen to clients’ needs, and build relationships is foundational. Secondly, strategic thinking and the ability to analyse market trends and data are important for identifying opportunities and making informed decisions. Additionally, resilience and adaptability are vital in navigating the ever-changing market landscape and overcoming challenges. And lastly, having a customer-centric approach and a genuine passion for helping clients succeed will drive long-term success and satisfaction in a sales career.

SBC: How do you continue to grow and develop your skills as a salesperson?

GG: Continuous learning is crucial in sales. I make it a point to stay updated on industry trends and advancements through regular training and professional development courses. Networking with peers and attending industry events also provides valuable insights and new perspectives. Additionally, seeking feedback and reflecting on past experiences helps me refine my strategies and improve my performance.

SBC: What does it take to convince a partner from a brand-new regulated market to choose Delasport? 

GG: Convincing a new partner to choose Delasport requires a strategic and tailored approach. Firstly, it’s essential to demonstrate a deep understanding of the specific market’s regulations and dynamics, showing that we can navigate and comply with local requirements seamlessly. Highlighting Delasport’s proven track record of success in other markets and showcasing our comprehensive and innovative solutions can build confidence in our capabilities. Building a strong, trust-based relationship through transparent communication and by addressing any concerns or questions promptly will also be key to securing their partnership.

SBC: What trends do you currently see in the iGaming industry when it comes to Operators’ and players’ goals?

GG: In the gaming industry, we’re seeing a significant emphasis on player personalization and gamification. Operators are increasingly leveraging data-driven insights to offer tailored experiences that cater to individual preferences and behaviours. At Delasport, we excel in this area, with our advanced technology allowing us to deliver customised promotions, recommendations, and rewards that resonate with each player.

Additionally, we’re leading the way in offering content beyond the traditional sportsbook, with a range of unique features that set us apart in the market. Our commitment to innovation and providing an immersive gaming experience ensures that both operators and players can achieve their goals of engagement, enjoyment, and success.

SBC: What makes Delasport the place for you to thrive?

GG: Delasport fosters an environment of innovation, collaboration, and continuous growth. The company’s commitment to excellence and its forward-thinking approach aligns perfectly with my professional values and aspirations. Being part of a team that is dedicated to pushing the boundaries of the iGaming industry provides me with the challenges and opportunities I need to thrive and succeed.

SBC: What do you think will be the iGaming trends of the future? Five to 10 years let’s say.

GG: Predicting future trends in iGaming five to 10 years ahead involves some speculation. However, considering current paths and developments, it’s possible to identify several trends. We can anticipate further advancements in technology, particularly in areas like virtual reality, which could revolutionise the gaming experience.

Additionally, the integration of AI is likely to become more prevalent, enabling even more personalised and immersive gaming experiences. Furthermore, as regulations continue to evolve, we may see increased global harmonisation and standardisation, facilitating market expansion and innovation. And finally, the rise of esports is expected to continue, with these sectors likely to play an increasingly significant role in the iGaming landscape. Overall, adaptability and innovation will remain key as the industry continues to evolve and expand.

________________________

If you’re also attending iGB L!VE Amsterdam, you can book a meeting with Gevorg – here and explore the innovative opportunities your iGaming business has when partnering with an expert team such as Delasport’s.

The post Gevorg Ghazaryan, Senior Sales Director: Continuous Learning Is Crucial in Sales first appeared on Delasport.

We will provide our award-winning Plug & Play Sportsbook iFrame solution so that GBL can add it to their growing platform.

The deal is expected to come to fruition by the end of this quarter and is yet another strategic move by Delasport, who successfully obtained an Ontario license earlier this year.

Opinions

‘We are happy to extend our foothold in Ontario and make it happen with a great partner like Green Brick Labs, adding to our confidence as a leading software supplier’, says Delasport’s VP of Business Development Rosaire Galea Cavallaro. ‘Our Plug & Play sportsbook iFrame solution will skyrocket GBL’s operations due to the high quality of service they will be able to provide to their customers and we couldn’t be prouder.’

The Canada-based operator shares a similar opinion and as much excitement for the new partnership:

‘This is exactly the type of product we needed and is yet another proof that we provide the best solutions on the market for our customers’, GBL’s CEO Matt Rathbun comments. ‘At GBL, we prioritize great user experience, so this deal fits our vision perfectly.’

About GBL

Since 2014, GBL has helped the iGaming industry capitalize on the rapidly growing digital currency market. The company has recognized the need to help operators improve their payment efficiency and lower the overall time and cost of processing a transaction through the use of Bitcoin.

In parallel, the team created a white-labeled iGaming software platform that will be utilized with the upcoming launch of their new site Maverick Games in Q4 this year. By improving the overall deposit and withdrawal flow, GBL’s goal was to create the ultimate end-to-end player experience.

They have since expanded their offering by creating a next-gen modular iGaming platform that integrates easily with other content providers and proved to be among the most innovative iGaming companies on the market.

The post Delasport Expands in Ontario with a Deal with Green Brick Labs [GBL] first appeared on Delasport.

What does Delasport have in store for Casino operators in 2024?

2024 will be a strong year for Casino. We’re introducing several enhancements and innovations at Delasport. Recently we announced the implementation of the cross-providers jackpot, known as Meta Jackpot. It’s an exciting addition allowing players to win a jackpot while playing even games that don’t have a jackpot natively. Even titles like Aviator now can bring different types of jackpot winnings to their fans.

The major innovation for this year will definitely be ‘My Casino’. This is the logical next step in our effort for advanced personalization. ‘My Casino’ is inspired by ‘My Sportsbook’ - one of Delasport’s flagship features in the sports betting vertical. ‘My Sportsbook’ along with the whole ‘My Era’ suite has proven to be incredibly beneficial in terms of player retention. And in the field of casino, where all operators have access to pretty much the same content, personalization is a key differentiator. Players will now be able to choose the game types and payout wins they prefer, so that they can see only genres and titles interesting to them and not waste time browsing the sea of content.

One more addition is the suite of enhanced smart search and filters based on game tags. Players will be able to find their favorite games through filtering by in-game features, volatility, RTP, genre, and more.

And when I say the innovations are a lot, I mean it! We’ll also soon introduce AI suggestions, based on player selections and gameplay activity. Artificial Intelligence is here to stay, and it only makes sense that iGaming leaders will take advantage of the limitless opportunities it has to offer. Our AI algorithms will recommend relevant or similar content to what the player has already shown interest in. The world is at the dawn of a massive revolution introduced by AI. It is as big as the internet rising 30 years ago. At Delasport we are investing significant efforts to be at the forefront of AI and not as a buzzword but actually utilizing it.

What makes Delasport’s casino solution stand out among those of other suppliers?

We’re always thinking in terms of innovations. Yes, our casino games catalogue is among the richest in the industry, but that’s not enough for us, at Delasport. We’re determined to never settle and always be a frontrunner in iGaming. This way we can also make sure that our partners and customers stand out in their market with our help.

One such example is the recent implementation of the in-game Booster panel for mobile devices. It allows players to deposit, keep an eye on the Meta Jackpot, and view other important information, without leaving their game and breaking the immersion. The Booster panel, along with other proprietary innovations is designed in a way which allows the player to have everything just a click away.

Another factor that sets us apart is our firm focus on player retention. It is the driver behind most of our efforts. This is what makes us come up with forward-thinking additions like the forementioned Meta Jackpot, My Casino, and Booster Panel.

Another thing I can honestly point out is our flexibility and the understanding of our partners’ business needs. We are very aware that the key to providing the best service and solutions on the market is to draw inspiration from the people that are actually going to use them. This is why we always keep in touch with our partners and customers and make sure to be proactive in requesting feedback and suggestions. I believe this is paying off so far.

What are the priorities that Delasport bases product decisions on in the Casino vertical?

As mentioned, we are driven by innovation and the desire to accommodate our partners’ needs in their effort to grow their business. We consider the current market situation, the latest trends, the feedback we’ve received, and our expert observations.

In short, the main priority is always our partners’ best interest. We take it to heart and utilize our knowledge and experience to produce the best solutions on the market.

Can you share some insights you gathered as part of your work on Delasport’s modern Casino solution during 2023?

Something I would call an insight is the fact that innovation sometimes requires confidence and convincing. If it’s too future facing, even the people that would greatly benefit from it, might not see its potential right away.

Such is the case with the Booster panel. We knew we can make a deposit button and functionality that’s integrated through iFrame and won’t have to take the player out of the game. Our partners were skeptical, but we stayed confident and sure enough – we developed and embedded it. When everyone saw it up and running, they were more than impressed and requested it, so now it’s already available to the players of numerous Casino operators globally.

Let’s talk a bit about you: What makes Delasport the perfect fit for your competencies and experience?

I’m proud that my experience is vast and focused in one general direction. But at Delasport it is really flourishing. What I love here and what really fits my competencies is the freedom to take decisions and action. If I didn’t have those, I wouldn’t be very useful, because my creative drive and expertise are what makes me so valuable.

Another thing that makes Delasport a perfect fit for me is the positive response and understanding my teammates demonstrate towards new ideas. Even if it’s something that’s cutting-edge, they are open-minded and never shut it down without giving it a proper thought or a try.

In my experience, being able to propose and test out wild ideas is key in iGaming, especially online Casino, where innovation is the only way to stand out, regardless of if you’re a supplier, an operator, or a game provider. We always filter ideas by considering the regulation requirements, operators needs and players’ will.

What are your personal core values?

The first one is constant learning. I believe that if we stop learning and developing, we lose our motivation and we become a shadow of our former self. Staying curious and open-minded is an integral part of who I am.

Honesty is definitely another one of my core values. In a way, this is why I like being a part of Delasport. Not only do I see our work as transparent, but I am honest when I say we are innovative and always looking for ways to make positive changes to the industry.

My third core value I’d say is knowledge sharing. You already know how important constant learning is for me. Well, it is also my belief that if we hold on to that knowledge and don’t share it openly, we wouldn’t get anywhere as a species. Progress is achieved through knowledge exchange and collaboration. Human life is rather short and there is no way to read all the books or listen to all the lectures in the world. But if we collaboratively gather knowledge and exchange it in an open and efficient manner, we can achieve anything.

How about interests?

Oh, I’m very big on mountains! I just LOVE them! They make me feel free and peaceful. Another aspect of life and nature I love is sunsets – everything about them. Needless to say, combining mountains with a beautiful sunset is my haven.

I have a few more passions. Some of them are in culinary and mainly baking. Cooking and baking make me feel calm, they bring out the creativity in me that is also so important for my daily work at Delasport.

And last, but not least, I’m a huge fan of beaches and all types of water activities. Swimming, sailing, playing water volley, and everything else related to water recharges me instantly!

How do you see the future of online casino in – let’s say – 3 years from now?

As I already said, Artificial Intelligence (AI) is here to stay. In my opinion, AI-based recommendations are the future. Yes, they are already here, but in the years to come, they will improve and perfect immensely. I believe players will stop wasting time altogether looking for a game to play. AI will help them from the get-go, and it will become the most normal thing in the world. One possible direction might be that a player will be able to play Book of Dead but with Wolf Gold symbols and that will happen without the need to change the original game.

This is inevitable, because the sea of content is vast as it is, and as it continues to expand, looking for the right title will become more and more difficult. We know for a fact that among 7000+ games, for example, 50% of all revenue is generated by 50 games only. This means there is a lot of content players aren’t interested in at all.

This is why I’m certain the future is personalization – both in terms of giving players more control over what they see and do and helping them through automation with AI and Machine Learning.

Ralitsa Zareva has served as Delasport’s head of casino since early 2023 and is responsible for managing and implementing many of the company’s innovations in the casino vertical. Before joining the global B2B supplier, she held management positions at several other leading iGaming companies, including head of casino at Anakatech, head of commercial management at Amusnet Interactive, and casino operations team lead at SBTech/DraftKings.

The post Ralitsa Zareva on Harnessing AI to Increase Players' Betting Experience first appeared on Delasport.

TheGamblest: Delasport has made significant strides in the iGaming market. Can you provide an overview of the current status of the company in the industry and share your vision for the last quarter of 2023?

Oren: We are proud that our hard work is paying off and we’re revolutionizing the player betting experience in iGaming. Our approach of going-beyond-content has proven incredibly successful this year and we not only won several awards but managed to enter several new markets and signed deals with partners like EEG, Videoslots, Campeón Gaming, Bejoynd, and more.

In Q4 we’re keeping up the pace. We just introduced something exciting in the casino vertical: Cross-providers Jackpot. We showcased it at SIGMA and the feedback so far has been astounding. We’re not slowing down as the year comes to an end and there are even new deals which we’ll sign before the end of the year and new exciting features enrolling in Q1 2024.

TheGamblest: Delasport has also recently developed exclusive features and functionality within its platform. Shed some light on the flagship products or services that are currently driving the highest sales and growth for Delasport in the industry.

Oren: In 2023 we enriched our signature personalization suite ‘My Era’. It consists of three sportsbook features that enhance the player experience and contribute to retention. Those features are My Sportsbook, My Event Builder, and If Bet. It is my firm belief that in times of content inflation, providing personalization and an individual approach is the only way to stay ahead of the competition. And the results speak volumes. Our partners and customers see a significant boost in player retention, while we won three sportsbook-related international awards just this year.

Due to the success of our flagship engagement suite, we’re now working on our next proprietary personalization features, and we’ll soon announce a rather big one.

TheGamblest: The company has undoubtedly faced various industry challenges. What is Delasport’s strategic approach to tackling these issues and providing effective solutions to operators?

Oren: Yes, we face industry challenges, they are a part of every successful business. When it comes to tackling them and providing effective solutions to operators, we have a two-dimensional approach. One aspect is coming up with the solution internally since all of us at Delasport are industry experts with many years of experience. The other direction we like taking is talking to our partners directly. We have tremendous respect for our partners and believe they are incredibly intelligent and iGaming-savvy, so usually they hold the answers we need.

TheGamblest: Talking about casino operators, what do you think Oren, are the primary obstacles and difficulties that operators are currently facing in the iGaming industry?

Oren: In the sea of the same, going beyond content is the oxygen of every operator out there. All casino operators have access to the same content, so standing out is the primary obstacle in this vertical, very similar to the sports one. This is why we’re preparing something for this iGaming field in particular.

Another difficulty they face has to do with regulatory compliance and responsible gambling. Our Chief Compliance Officer Filippo Ferri recently spoke about social responsibility and player protection during an official discussion panel since the topic is very high on our priorities. This is why we make sure to work only with the best providers of player safety tools and services.

Being an established business in iGaming is an extremely responsible position and we make sure to take it seriously.

TheGamblest: Personalization has become increasingly important in iGaming. How does Delasport emphasize the importance of personalization, and what advantages does it bring to operators and players?

Oren: We make sure to always highlight the importance of personalization in today’s environment. We talk about it in the media, at conferences, and in meetings with current and potential customers and partners.

Personalization has already skyrocketed in other entertainment industries with some like Netflix being a bright example. Netflix users get personalized content depending on their preferences and the time iGaming learns from such examples is here.

We make sure to provide players with ways to play the way they want to play and see only what they want to see. The features in ‘My Era’ are examples of exactly that:

‘My Sportsbook’ tailors the home screen for sports bettors after they go through a wizard-like menu, giving them the power to see only what they want to see, right from the get-go.

‘My Event Builder’ takes personalization even further by giving players the ability to create their own custom events. For instance, a major global team vs a local one, and how they fare in their respective matches.

‘If Bet’ is a novel and creative feature that allows bettors to link several selections with a single wager, essentially automating multiple consecutive bets.

Another feature of our sportsbook solution is the so-called Personal trader. Upon placing a bet, the player has the option to connect to a real person who can present a different, potentially better offer. The player can then decide whether to take this offer or stick with their initial one.

We’ll never get tired of repeating how important it is to make players feel special, valued, and prioritized in the era of AI, chatbots, and algorithms.

TheGamblest: Besides content and personalization, what are some other strategies or approaches that operators can employ to enhance the overall player experience and differentiate themselves in the market?

Oren: Engagement tools are a great differentiator as well. Tournaments, missions, level progression, mini-games… features like this help not only with retention but with conversion and overall experience, too. While the features themselves are great, we hold a crucial mileage in how to use them in the most effective way and that is one of the keys to our partner’s success.

A strategy to always keep in mind if you’re an operator is talking to your players directly on a regular basis. Gather as much feedback as possible from your customer support specialists and ask proactively. Players know best what and how they enjoy playing.

Even though we’re B2B-oriented, we have proactive calls with our partners to ensure they’re happy with our product, features, and services and to stay on top of our game. Sometimes this is how new feature ideas are born. All in line, of course, with the different market regulation requirements.

TheGamblest: Could you elaborate on the specific responsibilities and roles that B2B platform providers like Delasport have in addressing and simplifying these challenges for operators?

Oren: When an operator chooses us, sometimes they entrust us with their whole operation. We take this responsibility very seriously and make sure they feel safe and their players – secure. Our platform is built in such a way that allows for constant additions and implementations. Delasport’s product and compliance teams make sure to always be on the lookout for more useful and proven tools and services to develop or integrate so that the partners who trust us can have ease of mind while growing their business. This includes but is not limited to responsible gambling, KYC, AML, player engagement, payout, and customer support.

TheGamblest: To add more spice to the interview, we’d like to learn more about your professional journey in the iGaming industry. Oren, how did you begin in the industry and can you describe the pivotal moments of your career, and maybe give some important insights to newbies in the industry?

Oren: Yes, I have invested a great deal of my adult life in iGaming. In a way, I feel today as a sum of all my experiences that includes not just success stories but also scars and burns. I feel confident with Delasport’s strategy as it is a result of many years of experience with the entire management team. For me personally in the last 15 years, I’ve taken key roles in tech, product, operation, and business in B2C, B2B Platform, and B2B Content provider companies. Before joining Delasport, I gathered first-hand experience in B2C businesses, such as William Hill and Superbet, as well as B2B businesses like EveryMatrix and Skywind Group. My recommendation to newbies is to look at the challenges in “its eyes”, to stay inquisitive, prepared to work hard, and develop a strong will to gain a deep understanding of players, operators, and regulators and seek constantly ways to serve them all better. Last but not least, find a great company to work for and more importantly a great manager that will inspire you and help you to develop your career.

Some people and organizations in iGaming have “fallen asleep”. Some hold the wrong assumption that this is a stale industry that works just fine the way it is. But the truth is this is an extremely exciting field, and people with ambition should stay up to date with the latest trends both in the tech and iGaming industries. Later on, they will be the ones setting the trends.

Start gaining experience, it doesn’t matter what role you begin with, just make sure you don’t stop improving – the right management – like the one at Delasport – will see and reward your potential.

The post Oren Cohen Shwartz, CEO: Going Beyond Content Is the Oxygen for Every Operator first appeared on Delasport.

With acquisition costs growing higher, the need for successful retention becomes ever more critical. Maintaining existing customers is equally crucial as acquiring new ones, especially given the expenses tied to fierce competitive markets. 

Okay, retention is essential. However, it sounds easier said than done, especially in today’s oversaturated iGaming market, teeming with all operators having the same content you have to go beyond traditional approaches. The main reason is that relying on content, alone, brings content-based-players and such are volatile.  

Here are 5 unique ways to keep your players coming back, based on our observations and experience as a leading iGaming supplier and on the feedback from our successful long-term partners. 

1. Personalized Gaming Experiences

By now, when thinking of Delasport most iGaming professionals also think of our signature personalization suite ‘My Era’. This is no coincidence. Forward-thinking iGaming operators leverage data analytics and AI to create personalized gaming experiences. By analyzing player data, you can understand their gaming habits, favorite genres, and preferred betting amounts. In iGaming, this information is used to recommend games, offer bonuses, and provide customized promotions. Personalization fosters a sense of belonging and encourages players to stick around for the unique experiences the specific website has to offer. 

This is what our features ‘My Sportsbook’, ‘My Event Builder’, and ‘If Bet’ provide. And the feedback has been so positive, we’re now about to release a similar feature for the other vertical: ‘My Casino’. 

2. Mini-Games and Rewards

Mini-games, achievements, missions, and rewards are just a part of the plethora of engagement tools available on today’s iGaming market (and we’re proud we have some of the richest toolkits at Delasport). 

Incorporating game elements can make the bettors’ experience more enjoyable and interactive. Additionally, offering rewards and loyalty programs can incentivize players to remain loyal to your platform. The sense of progress and accomplishment, along with our instinct as humans to complete things, drives player engagement and long-term retention. 

3. Social Interaction

Aside from the need to play, progress, and complete things, we, as humans, have the need for social interaction. Operators with a success-driven mindset create opportunities for players to connect and compete with each other. Features like live chat, multiplayer games, and social media integrations can enhance the social aspect of your platform. Organizing tournaments and events that encourage friendly competition can also foster a sense of community among your players, making them more likely to stay. 

4. Localized Content

Similar to personalization, localization is an essential way to show your players you value them on an individual level. What’s important about localization is that it goes way beyond translating the interface. 

Having a good understanding of the culture and traditions of each of your players’ countries makes your platform more attractive and welcoming to them. Furthermore, they feel at home, which means they will be comfortable playing and spending more. 

To achieve this, you may have to visit new countries, hire professionals on-site, or turn to an experienced global supplier like Delasport. 

5. Cross Product Approach

Within the realm of sports and casino operations, approximately 5-10% of the player base participates in wagering on both offerings. Implementing retention initiatives, as mentioned earlier, for both these products simultaneously ensures a heightened degree of player involvement. Historically, casino enthusiasts tend to relish advanced gamification and engagement elements to a greater extent compared to sports bettors. Adopting a cross-product strategy not only sustains the engagement of casino enthusiasts and sports bettors individually but also strengthens their engagement in a synergistic manner. 

In short, the competitive landscape of iGaming player retention is a make it or break it factor. It is a top priority for forward-thinking operators. By personalizing gaming experiences and embracing innovation in general, they create a platform that not only attracts players but also keeps them loyal in the long run. And yes, it’s not an easy task, since retaining players is an ongoing effort, but if you choose to trust your product or operation to a proven team of experts like Delasport’s, you can easily stay on top of their evolving preferences and benefit from maximizing your current audience. 

The post Mastering the Retention Challenge: 5 Unique Ways to Keep Your Players Coming Back first appeared on Delasport.

As one such partner, we, at Delasport, assure you access to well-trained professionals who have experienced to date best practices and are able to assess the trends to come.  Managed Services in iGaming is developing at a faster pace as Operators choose to focus on their brand and player acquisition and leave the daily compliance, retention, payout and many other services in the trusty hands of their 3rd party platform provider. Here are a few key points that we foresee for the coming 5 to 10 years. 

1. Localization 

To remove the risk to be over dependent on a single market, Operators are required to operate in several markets at the same time. Therefore, the need for localized services is a key to success. Delaport's Managed Services allow operators to access many markets as it supports player-facing services like customer support and VIP in native languages. In addition, localization means relevant casino and sports content, applicable payment method and specific regulatory expertise. Managed Services by the platform decrease the hustle of operation localization and increases the operation efficiency. 

2. Quicker Time to Market 

Outsourcing time-consuming and complicated tasks to a skilled and well-prepared team means you can launch your iGaming business at an incredible speed. Letting experts take care of all operational, technical, legal, and financial aspects of iGaming on your behalf saves you months, sometimes years of research, learning, trials and errors. 

3. Lower Costs 

In-house hiring is time-consuming and costly. Taking Managed Services from the Platform provider saves operators a lot of money on hiring/recruitment, full-time salaries, offices, employee retention and much more. The already established processes a Managed Services provider has in place also contribute to the smooth running of the business and quicker profit realization. Those are just two of the many examples of ways entrusting aspects of your business to proven partners like Delasport saves you money and other resources. 

4. Continuous Growth  

Managed Services, as a vital part of iGaming, are growing along with the whole sector. As more and more operators discover the advantages of delegating critical aspects of their operation to proven experts, this section of the industry is bound to keep developing.   In 2022, the global iGaming industry was valued at $63.53 billion and was expected to grow annually at a compound rate of 11.7%, reaching $153.57 billion by 2030.  More markets are getting regulated and additional brands are opened. Managed Services grow proportionally, so their potential is massive. 

 5. Further Segmentation 

Not that long ago Customer Support was the main service being outsourced, both in iGaming, and IT in general. But nowadays, with the incredible growth the industry is experiencing, the need for more and more niche services is emerging. While we do have different types of payment, payout, and customer journey management, there is a lot more to come. Player experience, for example, will get divided in multiple sections so that experts can specialize in even more detail in each. Teams or dedicated managers will work on improving and handling onboarding, others will be responsible for maintaining high satisfaction, different people will go in depth into reasons for leaving a platform or choosing another one, etc. At Delasport we’re prepared for the probability of analysis also getting very segmented, as well as operations management and all sorts of compliance-related activities. 

6. Technological Advancements 

While experts are going to get more specialized, technology is also advancing. This applies in full force to iGaming and Managed Services in particular. A lot of the processes related to those services are assisted by cutting-edge innovations such as the ones we develop and use at Delasport. The advancement of AI will have a serious impact on our sector by immensely improving the data it generates about player behavior, risk, and much more. And what’s more important: it will be able to provide us with guidance and conclusions based on the observations it makes. This is key due to the abundance of data we witness today, but the lack of knowledge or time by most people to draw any significant conclusions based on it. 

Why Choose Managed Services? 

Those advancements are inevitable because Managed Services are now inseparable from iGaming in general. But why are they so essential? Here are just 3 of the many significant benefits according to the feedback of our long-term successful customers. 

1. Reliable Payment Management 

By letting a Managed Services team of experts handle Payment Management, you provide yourself and your business with ease of mind knowing this key aspect is secure and running smoothly. Should you choose a Managed Services provider like Delasport, you should also know this secures operation with all the top required payment methods per market and the most up-to-date payment solutions.  

2. Highly Effective Casino Management 

Managing an online casino is no easy task, especially if your brand operates in numerous markets and requires content localization expertise. However, this is yet another aspect that can be managed by a Manager Services team of experts. In the case of Delasport, this would guarantee you a secure relationship with over 70 providers and more than 3000 slots, jackpot, table, card, and live games, making sure your lobby is populated by the top titles per market. 

 3. Having Full Control without the Hassle 

Control all aspects of your operation, from the configuration of limits, payout, and win exposure through to bonus configuration, VIP handling, AML, withdrawal management, and more. With secured access to the back office of our platform, you’ll be able to view configurations, real-time reports, and digested BI reports. 

And there is more good news! We do mention delegating to an ‘external team’ from time to time, but with Delasport you won’t feel like you’ve hired a group of external experts. We make sure every partner of ours feels like they’ve just added a well-prepared ready-to-go team to their own workforce. A team that is yours only managed by us. Your goals are our goals, and your priorities are our main focus. 

Learn more about our Managed Services here and get in touch right away. 

The post The Future of Managed Services in iGaming first appeared on Delasport.