Proactive Chat is a powerful engagement tool that allows operators to initiate conversations with players before they ask for help or quietly leave unattended. Instead of waiting for users to reach out, customer support can step in at critical moments - like failed deposits, stalled registrations, or signs of churn.
Key Capabilities
Ability to initiate the conversation - Reach out to players with timely, relevant messages.
Personalized interactions - Address players by name and tailor support to their current action.
Seamless support across devices - Deliver proactive engagement on both desktop and mobile.
Automated triggers: Failed deposit, registration error, inactivity, exit intent, etc.
Benefits for Operators
Boost Conversions
Reduce drop-offs during registration and deposits.
Turn potential abandonments into successful transactions.
Build Loyalty
Players feel seen, supported, and guided.
Offers a VIP treatment that builds loyalty and trust.
Streamline Support
Automation reduces manual follow-ups.
Proactive outreach means fewer inbound requests piling up.
